IT Help Desk
Monday - Thursday - 8 am - 7 pm
Friday - 8 am - 5 pm
Winter Break Hours
The IT Support box and voicemail will be checked twice a day during winter break on the following days: December 15 – 19, 22-23, 26, 29, 30, and January 2. The Help Desk will close at 4 pm on Friday, December 12, 2014 and resume regular business hours on Monday, January 5, 2015.
The IT Help Desk is here to assist you with: WCJC Student e-Mail, WCJC Online Services, and Blackboard.
Additional "How to" documents are available on WCJC Connect.
Requesting assistance from the IT Help Desk is easy. Simply complete the IT Support form. This form is also located on both the Student e-Mail and the Blackboard login pages. Please complete the form with as much information as possible. The below identifies the information we will need to assist you as quickly as possible.
- Identification fields - these are the items at the top of the form that will identify you as a WCJC student.
- Contact Information - let's us know how you would like to be contacted. If you wish to be contacted by text, please do not forget to include both your cellphone number and carrier.
- Description of the problem - tells us how we can assist you. It is very helpful to include specific information regarding your issue. If your issue is in regards to a specific class, please include the class number (CRN).
The IT Help Desk can also be contacted by calling 1-800-561-WCJC (9252) ext. 6568 or direct at (979) 532-6568.
Faculty and Staff
The IT Help Desk is here to assist you with issues associated with:
- WCJC IT equipment
- WCJC standard software
- WCJC telephones
- WCJC e-Mail
- WCJC Online Services
Please follow the appropriate procedures for submitting an IT Help Desk ticket located on the IT Departments Intranet page. The Intranet is only available through the WCJC network.
Additional "How to" documents regarding Online Services are located on the Employee Online Services page.