Online Services is WCJC’s online system for student access to registration, schedules, payments, and grades. A thorough understanding of operations within Online Services is critical, as students will perform a variety of essential functions on the web while attending WCJC.
A User ID is generated when a student applies to WCJC. Each student receives an initial email that is sent to the email address originally provided in the application with instructions on logging into Online Services.. Once in Online Services, the student should click "Students & Financial Aid" then "WCJC Student Account Suite". The Student (User) ID is listed there. Click here for printable instructions on finding student's User ID. Click here for printable instructions on logging into Online Services. See Video Tutorial.
Your six-digit pin must be entered with your User ID in order to login. If you forget your PIN you must click on the home page “Online Services” login button and then when the login interface appears select “Forgot PIN?” It will allow you to identify yourself by answering the security question set up during the first login. A correctly answered security question will allow you access to your account to reset your pin.
Your default PIN is the six-digit numeric format of your date of birth with no dashes or spaces. (mmddyy) Leading zeros must be used for single digit months, days and years. (example: July 2, 1995 would be 070295)
The first time you login to Online Services a pop up window will appear requiring that you change your password. Any six-digit number may be entered as your new pin.
After your first login, you will be required to enter a security question to allow you to access your account should you ever forget your PIN. Be careful to choose a question that will be easy to remember and answer correctly at any point in the future. The answer you provide will be case-sensitive. Once the security question is correctly answered the system will allow you to select a new PIN, but it will not give you the old one.
Tutorials & Operations
For assistance in Logging into Online Services, follow the steps outlined in the tutorial “How to Log in to Online Services.”
Retrieving User ID
Once you login to Online Services you can find your User ID. Follow the steps in the tutorial “How to find your User ID”.
Once you login to Online Services you can register for your classes online. Follow the steps in the tutorial “How to Register for Classes Online”.
If you need to reset your PIN, follow the steps outlined in the “How to Activate PIN Reset in Online Services."
Payments and Refunds Once you login to Online Services you can view your financial student account information by clicking on “Student Account Suite.” Follow the steps outlined in the tutorial “How to Pay for Classes”. In the Student Account Suite you can view your statements, set up installment plans, and create an account to receive direct deposit refunds (e-Refund). Read more about this process by visiting the e-Bill/e-Refund section of WCJC connect.
Student records such as grades and transcripts, degree evaluations and what-if-analysis ('what-if' you changed your major) can be viewed in Online Services. Follow the steps outlined in the tutorials listed below.
“How Check for Holds”
“How to Order Transcripts”
“How to Run a Degree Evaluation”
“How to Run a What If Analysis”
“STUDENT WORKER – How to Enter Time in Online Services”
“How to Find and Order Textbooks”
Financial Aid information can be viewed in Online Services. Follow the steps outlined in the tutorial “How to Check Your Financial Aid”.
FAQs for Online Services
What if I lose my User ID?
You can login to online services using your social security number (with no spaces or dashes) and your PIN. This will allow you to see your User ID so that you can use it to login to Online Services and Blackboard in the future.
A link for retrieving your User ID is provided in the tutorials section above.
How do I reset my PIN?
To reset your PIN, follow the instructions outlined in the document “How to Activate PIN Reset in Online Services." A link is provided in the tutorials section above.
Can I have my grades mailed to me?
No. Grades are no longer mailed to students, but only available through Online Services. This ensures confidentiality and helps the college keep costs down.
What if I don’t have Internet access at home?
Students who do not have computer and Internet access at home can register in person during walk-in registration. Once registered students can use the library and computer labs on campus to perform online operations. (Dates for walk-in registration are posted online and in news releases.)