IT Help Desk & Chat
Due to precautions related to COVID-19, the WCJC IT Help Desk will deliver our services in a remote capacity.
Please complete the IT Support Request Form (click here) for assistance accessing the myWCJC Portal, Blackboard, Admissions Status or Online Services.
New Beginning of Term Weekday Hours
Phone Support: Monday - Friday - 7:00 a.m. - 6:00 p.m.
IT Support Request Form and Chat: Monday - Friday - 7:00 a.m. - 8:00 p.m.
Labor Day Weekend Hours
Support available by IT Support Request Form and Chat: Saturday, Sept. 5th - Sunday, Sept. 6th at 10:00 a.m. and 2:00 p.m.
In observance of Labor Day, the IT Help Desk will be closed on Monday, September 7th.
The IT Help Desk is here to assist you with: myWCJC Portal (through which you access WCJC Student e-Mail, and may also access WCJC Online Services, and Blackboard
Additional "How to" documents are available on WCJC Connect.
Requesting assistance from the IT Help Desk is easy. Simply complete the IT Support Request form. This form is also located on both the Student e-Mail and the Blackboard login pages. Please complete the form with as much information as possible. The below identifies the information we will need to assist you as quickly as possible.
- Identification fields - these are the items at the top of the form that will identify you as a WCJC student.
- Contact Information - let us know how you would like to be contacted. If you wish to be contacted by text, please do not forget to include both your cellphone number and carrier.
- Description of the problem - tells us how we can assist you. It is very helpful to include specific information regarding your issue. If your issue is in regards to a specific class, please include the class number (CRN).
The IT Help Desk can also be contacted by calling 1-800-561-WCJC (9252) ext. 6568 or direct at (979) 532-6568.
Faculty and Staff
The IT Help Desk is here to assist you with issues associated with:
- myWCJC Portal
- Blackboard Access
- WCJC IT equipment
- WCJC standard software
- WCJC telephones
- WCJC e-Mail
- WCJC Online Services
- WCJC IT Procedures
Please follow the appropriate procedures for submitting an IT Help Desk Ticket located on the IT Departments Intranet page. The Intranet is only available through the WCJC network.
Additional "How to" documents regarding Online Services are located on the Employee Online Services page.