PC Technical Support Certificate

30-31 Semester Credit Hours

The PC Technical Support certificate program is designed to prepare students for entry-level desktop support positions.  Typical job duties may include providing hardware and software technical assistance to end users, resolving basic computer and network problems, installing or repairing hardware and software, and training end users.  The curriculum of the program includes PC operating systems such as Microsoft Windows and Linux, PC and network hardware, end-user application software, troubleshooting techniques, customer service skills, and basic networking techniques.  Many classes offered in the PC Technical Support certificate program can also be applied toward the Network Administration AAS degree.

Students must earn a grade of "C" or higher in ITCC 1475 and ITSC 2339 in order to graduate.

Effective Fall 2015:

Course	Course Title	Semester Hours
Freshman Year, First Semester
BCIS 1305	Business Computer Application	3
ITSC 1305	Introduction to PC Operating Systems	3
ITSC 1307	UNIX Operating System I	3
ITSC 1325	Personal Computer Hardware	3
ITNW 1325 or ITCC 1475	Fundamentals of Networking Technologies or Introduction to Networks (Cisco 1)	3  or 4
Total Semester Hours		15 or 16
Freshman Year, Second Semester
ITNW 1308	Implementing and Supporting Client Operating Systems	3
ITNW 1316	Network Administration	3
CSIR 2351	Fiber Optic Communication System Installation and Repair	3
ITSC 2339	Personal Computer Help Desk Support ~ only offered spring semester	3
ITSY 1342	Information Technology Security ~ only offered spring semester	3
Total Semester Hours		15