Archived Curriculum

PC Technical Support Certificate

The PC Technical Support certificate program is designed to prepare students for entry-level desktop support positions. Typical job duties may include providing hardware and software technical assistance to end users, resolving basic computer and network problems, installing or repairing hardware and software, and training end users. The curriculum of the program includes PC operating systems such as Microsoft Windows and Linux, PC and network hardware, end-user application software, troubleshooting techniques, customer service skills, and basic networking techniques. Many classes offered in the PC Technical Support certificate program can also be applied toward the Network Administration AAS degree.

PC Technical Support Certificate (30 semester credit hours)

Course Course Title / Certifications Sem. Hours
Freshman Year, First Semester
COSC 1300 Introduction to Computing 3
ITSE 1329 Programming Logic and Design 3
ITSC 1305 Introduction to PC Operating Systems 3
ITSC 1325 Personal Computer Hardware 3
MRKG 1301 Customer Service 3
  15 semester hours
Freshman Year, Second Semester
ITNW 1325 or ITCC 1401 Fundamentals of Networking or Cisco Exploration – Network Fundamentals 3
ITSE 1311 or ITSW 1307 Beginning Web Page Programming or Introduction to Database 3
ITSC 1307 UNIX Operating System I 3
ITNW 2305 Network Administration 3
ITSC 2339 Personal Computer Help Desk 3
  15 semester hours
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